QUESTION 1
a. Define the items below with appropriate example;a. Organization
Organization is open communication system among people within a specific context
for the purpose of achieving common goals through cooperative effort. Example of
organization is Petronas
b. Communication
Communication is sharing and understanding symbols or images of reality through
verbal and non-verbal behavior. Example of communication is the process of sharing
and receive messages between sender and receiver
c. Organizational Communication
Organizational communication is system of pathways through which messages flow
(communicate patterns) of interaction among people who comprise the organization.
b. What is grapevine. Give example of grapevine in an organizational setting
Grapevine is also known as informal communication. The grapevine emerges from social and
personal interests of the employees rather than formal requirements of the organization.
Example of grapevine in an organizational setting is when the situation in some company
supposes the profit amount is known. Rumor is spread that the basic bonus is declared.
c. Explain the importance of verbal and non-verbal communication in organization. Relate it to the
organizational context.
The importance of verbal communication in organization is to define reality which is to define
everything from ideas, emotions, experiences, thoughts, objects and people. Verbal
communication in organization make choice about what to focus and how to define and its
impact on how to understand. Next, the importance of verbal communication is organized
complex idea and experiences into meaningful categories in organization. For example, in
organization need to label all people to highlight certain roles, job scope, or skills to organize
outwardly. Lastly, verbal communication plays important role in organization which is help
organization think. The ability to communicate helps organization to reflect, consider and
ponder.
Non-verbal communication plays importance roles in organization because it gives organization
valuable information about a situation including how a person in organization might be feeling
and how to approach a person or group of organization. Importance of non-verbal
communication in organization is support message. When an organization having a conversation
or meeting, non-verbal communication can emphasize and underscore the content of message.
For example, using hand gestures can indicate the importance of an idea. Next, non-verbal
communication importance in organization is essential part of interpreting nonverbal cues.
People in organization will understand intentional or unintentional nonverbal communication.
Lastly, non-verbal communication in organization communicates messages. For example,
someone in organization explaining a sentiment and need to nod head up and down to express
solidarity.
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